Refund policy

For unused items, we have a 30-day return policy after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. All product returns must be shipped back in their original form of packaging and include all accessories.

To start a return, you can contact us at support@theairhood.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Please note that for non-defective items return shipping needs to be paid by the customer. Items sent back to us without first requesting a return will not be accepted.

For used items, returns may be requested within 7 days of receiving the item. AirHood reserves the right to charge a restocking and repacking fee of up to US$15 if product has been used or any of its components, or accessories are missing, in poor condition or not in their original packaging. In addition, the AirHood reserves the right to refuse to issue a refund or exchange at all if the return is missing components or accessories, or if products are damaged due to misuse or negligence. To initiate a return for used items, please contact us at support@theairhood.com.

If you purchased your AirHood product through a retailer or other channels, please follow their return policy for refunds.

You can always contact us for any return question at support@theairhood.com.

Damages and issues
Please inspect your order upon reception. If you believe you have received an item that is defective, damaged or if you received the wrong item, please contact us immediately at support@theairhood.com for further instruction.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Processing time can take up to 2 weeks for your bank or credit card company to process and post the refund.